FAQS

FAQ

1. How to reset the password?

Please use the Forgot Password feature to get a new password via the registered email address, using the username.

2. How to change the registered details?

Please go to Settings, there you can change/correct personal information.


3. Can I get someone else's password?

No, you can not, for security reasons.


4. How does Binary Bonus work?

Please go to the Binary Bonus page. There you will find all the details about the Binary Bonus and what is needed to progress

5. Why is my KYC not approved?

Your KYC is not approved because the provided documents are not good/sufficient for approval. See reason details in your back office under “Account” then “Upload KYC.” Please upload new valid documents.


6. Which documents are valid for KYC?

For a fast and smooth KYC process, provide a clear selfie of yourself and a valid proof of ID document (no screenshots). The files must be PNG, PDF, JPG or JPEG, they cannot be more than 10 MB and must be between 501 and 4999 pixels in size.


7. Why have I not received my Fear of Loss Bonus?

Please check your Fear of Loss Bonus status in your back office.


8. What are the requirements to receive any bonus?

The only requirement needed is to be an active member with a paid package and have sold one package each in your left leg and right leg.


9. How to set the placement for new members?

Please go to Settings and then “Placement - New sponsored members.”


10. Can a member placement be changed?

No, placement cannot be changed.


11. How can I change my sponsor?

Contact support from your back office. Provide your username, old sponsors username and new sponsors username. Please note that the sponsor can only be changed if a new sponsor is from the up-line.


12. How do I claim my Owners Rights?

Access the back office and click on the button “Claim owner rights” when available.


13. How does the Streamline Bonus work?

Please go to Streamline Bonus and you will see all the details about the streamline and what is needed to progress.


14. How does the Potential Bonus work?

Potential Bonus is an example of what you could get if your strong leg became your weaker one. They are in a 1/3 balance.


15. Why does my email show an error?

The message you can see in your profile is set by the system as a result of receiving an error message when sending communication to your registered email.


16. How long will my withdrawal request take to be processed?

Processing time could take up to 7 working days depending on demand via Bitcoin. Bank wire takes longer due to bank policies.


17. How can I cancel my withdrawal request?

You need to access your back office “Withdrawal to bank /Bitcoin” and click on the button “Regret.”


18. How do I buy Gift Codes?

Please go to Gift codes and follow the instructions.


19. Why is my account not upgraded after a payment?

If you used Bitcoin, it is because the funds have not reached us yet. If you have sent a bank wire, the funds are added to your account balance and you need to use them to complete your purchase.


20. How long will a bank wire take to reach my Crowd1 account?

This could take up to 2 weeks.


21. How can I give away a KYC approved account?

You will need to contact support from your back office with this request. We will then revoke your KYC and you will be able to correct all the registered personal details. The new owner will need to provide its own KYC documents.


22. How do I register new members with me as a sponsor?

Use the sponsor link provided on the landing page in your back office.

23. Why are my points not balanced?

You have only received a Binary bonus in one leg.

24. When will a member start earning commissions?

As soon as active members are added in both legs, left and right.

25. I have a problem to log in via the Crowd1 App.

Reset your password from your Crowd1 back office.
Login to your Crowd1 back office from a computer or other device (not a smartphone).
Uninstall the app and install it again. Then log in using the same credentials as the website.


26. Can I make partial payments in Crowd1

Only full/complete amounts are accepted by the system.

27. How to proceed on the event of the decease of a member?

Provide the member's death certificate and the ID document together with your birth certificate proving you are family and ID or copy of a will.


28. Do I have a withdrawal limit?

The maximum payout per week is limited to 75,000€.

There has to be activity in both right and left leg. If less than 20% of the earned points activity occurs in any leg (left or right) over the last 7 days, the maximum payout per week is limited to 20,000€ (10,000€ for non-Titanium members).

29. How can I get a refund of my purchase?

Check paragraph 2.2 in Terms and Conditions to verify that you are eligible for a refund.


30. Can I change my username?

Already registered usernames cannot be changed.


31. Can I register a Crowd1 account on a company?

Companies can be registered as members. In the registration process under “First name,” insert first name and last name of the UBO. Under “Last name,” insert company name.

The following documents have to be sent as any other documents via the back office:


UBO or UBO's KYC documents. This is a selfie and the ID document from the UBO (ultimate beneficial owner).
The company registration document, where the UBO (ultimate beneficial owner) is included, stamped by the registration entity.
A proof of address-document in the name of the company.


32. How can I sell my Owners Rights?

As an Associate in Crowd1, you may hold some Owner Rights. These Owner Rights will be converted to blockchain-based smart contracts when the

pre-launch period ends and the operational period has launched.


33. How much does it cost to upgrade?

You can check by login to your back office and clicking on “Upgrade”:

• From White to Black – 200€
• From White to Gold – 700€
• From White to Titanium – 2400€
• From Black to Gold – 500€
• From Black to Titanium – 2200€
• From Gold to Titanium - 1700€


34. What is a support credit?

For every 90 euros in bonus earned, you will acquire 1 Support Credit. You can use your Support Credits to create a support case.


35. Can I cancel or remove my account?

An account can be canceled, but not removed or deleted.


36. What does it mean to auto-buy on my earnings?

Auto buy is the 20% Owner Rights from your binary payment.


37. How do I get payments activated?

Please refer to question 8.


38. Can I have more than one membership?

According to our Terms and Conditions, only one account is allowed per person.


39. How long will it take for the support to answer my questions?

The support will try to give you a satisfactory reply as soon as possible, usually within 24h. 


40. How can I contact support directly?

Please contact us directly from the support cases in your back office.